Shipping policy

SHIPPING AND DELIVERY
MOROSWIM.COM AIMS TO DELIVER ITEMS AT THE PLACE OF DELIVERY REQUESTED WITHIN THE PROCESSING AND SHIPMENT TIME CONSTRAINTS. HOWEVER FIRM DELIVERY DATES CANNOT BE GUARANTEED. MOROSWIM.COM AIMS TO PROVIDE RELEVANT UPDATED INFORMATION TO ANY POTENTIAL DELAYS BUT TO THE EXTENT PERMITTED BY LAW, WILL NOT BE LIABLE TO THE CUSTOMER FOR ANY LOSSES, LIABILITIES, COSTS, DAMAGES, CHARGES OR EXPENSES ARISING OUT OF LATE DELIVERY.

ORDERS ARE SHIPPED WITHIN 2 BUSINESS WORKING DAYS OF RECEIVED PAYMENT.

PLEASE NOTE THAT IT MIGHT NOT BE POSSIBLE TO DELIVER TO CERTAIN LOCATIONS. IF THIS IS THE CASE, THE CUSTOMER WILL BE INFORMED AND ARRANGE FOR A CANCELLATION OF THE ORDER OR DELIVERY TO AN ALTERNATIVE ADDRESS.


DELIVERY TIME AND COST
ALL ORDERS ARE PROCESSED WITHIN 2 BUSINESS WORKING DAYS OF RECEIVED PAYMENT AND SHIPPED TO THE LOCATION OF THE RECIPIENT. ORDERS RECEIVED ON A SATURDAY, SUNDAY OR HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. WE DO NOT ACCEPT RESPONSIBILITY FOR CARRIER DELAYS IN GENERAL, DELAYS CAUSED BY HOLIDAYS OR NATURAL DISASTERS.

DELIVERY COSTS ARE CALCULATED AT CHECKOUT.

ONCE SHIPPED, ARRIVAL TIME OF PACKAGES MAY VARY DOMESTICALLY WITHIN AUSTRALIA AND ALSO FROM COUNTRY TO COUNTRY. ORDERS WITHIN AUSTRALIA TAKE APPROXIMATELY BETWEEN 2-4 BUSINESS DAYS TO ARRIVE. ORDERS OUTSIDE OF AUSTRALIA TAKE APPROXIMATELY 5-7 BUSINESS WORKING DAYS.

INTERNATIONAL SHIPMENTS MAY INCUR DELIVERY DUTIES AND CUSTOM FEES, IMPORT FEES AND TAXES. THESE ARE AT THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY MORO.


CHARGES, TAXES AND DUTIES
ORDERS TO COUNTRIES MIGHT INCLUDE TAXES, DUTIES AND IMPORT FEES WHICH ARE COUNTRY SPECIFIC AND ARE NOT COVERED BY MORO. THESE FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER.

IF THESE PAYMENTS ARE NOT MET ON DELIVERY, THE ITEM DOESN’T CLEAR CUSTOMS OR IF THE ITEM IS NOT WITHDRAWN FOR ANY REASON, THE ITEM WILL BE SENT BACK TO MORO OR DESTROYED, DEPENDING ON LOCAL LAWS. RETURN IMPORT FEES WILL BE DEDUCTED FROM THE REFUND.

REFUNDS WILL NOT BE GIVEN IN CASES IN WHICH THE PACKAGE HAS BEEN DESTROYED OR LOST ONCE SENT BACK TO MORO.


CANCELLATION
MOROSWIM.COM MAY TERMINATE A CONTRACT IF A PRODUCT IS NOT AVAILABLE FOR ANY REASON AND WILL BE NOTIFIED AND REFUNDED ANY PAYMENT THAT MAY HAVE BEEN PROCESSED.

IF THE CUSTOMER WISHES TO CANCEL THE ORDER PLEASE CONTACT CUSTOMER CARE TEAM AT CUSTOMERCARE@MOROSWIM.COM TO ARRANGE CANCELLATION. NO CANCELLATION FEES APPLY BEFORE THE ORDER HAS BEEN PROCESSED. ONCE THE ORDER HAS BEEN PROCESSED IT CANNOT BE CANCELED AND THE ITEM(S) MUST INSTEAD BE RETURNED TO MORO IN ACCORDANCE WITH THE RETURNS POLICY.


INTERNATIONAL TRANSACTIONS AND CHARGES, GST, CUSTOMS
ALL ORDERS ARE PROCESSED IN AUSTRALIAN DOLLARS (AUD). THE PRICE CHARGED TO INTERNATIONAL CUSTOMERS WILL BE SUBJECT TO THE EXCHANGE RATES APPLIED BY THE CUSTOMER’S CREDIT OR DEBIT CARD COMPANY. ADDITIONAL CUSTOMS AND DUTIES CHARGES BY YOUR LOCAL CUSTOMS OFFICE ONCE THE PARCEL REACHES ITS DESTINATION PORT AND THESE MUST BE PAID BY THE RECIPIENT. MOROSWIM.COM IS NOT RESPONSIBLE FOR ANY OF THESE EXTRA CHARGES.


IMPORTANT INFORMATION
ALL ORDERS ARE PROCESSED WITHIN 2 BUSINESS WORKING DAYS OF RECEIVED PAYMENT. MOROSWIM.COM WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF MORO.

ALL SHIPMENTS ARE ACCOMPANIED WITH AN OFFICIAL INVOICE WITH THE EXACT DECLARED VALUE OF EACH ITEM IN AUSTRALIAN DOLLARS.

ONCE ORDERS ARE SENT A CHANGE OF DELIVERY ADDRESS WILL NO LONGER BE POSSIBLE. PLEASE ENSURE THE CORRECT ADDRESS IS ENTERED BEFORE PROCESSING PAYMENT.

IN THE CASE THAT A CLIENT DECIDES NOT TO ACCEPT HIS/HER ORDER, FOR ANY REASON AFTER SHIPMENT, BOTH RETURN SHIPPING FEES AND IMPORT FEES WILL BE AT HIS/HER RESPONSIBILITY AND DEDUCTED FROM HIS/HER REFUND.

LAST UPDATED: 15.03.2024