Refund policy
RETURNS
HOW TO RETURN
THE CUSTOMER CAN CONTACT THE MORO CUSTOMER CARE TEAM VIA EMAIL AT RETURNS@MOROSWIM.COM STATING THE REASON WHY THE ITEM IS TO BE RETURNED. CHANGE OF MIND IS NOT ACCEPTED.
RETURNABLE ITEMS
YOU CAN RETURN YOUR ITEM/S WITHIN 14 DAYS OF RECEIPT OF YOUR SHIPMENT. ITEMS MUST/BE:
-IN ORIGINAL CONDITION FREE OF STAINS AND SIGNS OF WEAR
-UNWASHED AND UNWORN
-IN ALL OF THE ORIGINAL PACKAGING INCLUDING SWING TAGS
-INCLUDE ALL HYGIENE SEALS STILL IN PLACE
-FREE OF ANIMAL FUR
-FREE OF PERFUME SCENTS
WE DO OUR UTMOST BEST TO ENSURE THAT THE HIGHEST QUALITY OF STANDARDS ARE MET, HOWEVER SOMETIMES ITEMS MAY BE FAULTY - IF THIS IS THE CASE PLEASE PROVIDE MORE INFORMATION AND CLEAR PHOTOGRAPHS ATTACHED IN THE EMAIL.
FREE GIFTS AND PROMOTIONAL ITEMS ARE NOT RETURNABLE.
RETURN CHARGES
ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE. YOU ARE RESPONSIBLE FOR THE CHARGES OF THE RETURN SHIPPING.
ALL RETURN SHIPPING AND IMPORT FEES ARE AT THE SOLE RESPONSIBILITY OF THE CUSTOMER. THESE FEES WILL BE DEDUCTED FROM THE FINAL REFUND AND WILL NOT BE REIMBURSED.
ANY CHANGES IN CURRENCY DURING THE RETURN PERIOD WILL NOT BE REIMBURSED. ORDERS PAID BY CREDIT CARD WILL BE REFUNDED TO THE ORIGINAL CARD USED DURING CHECKOUT. THE REFUNDED AMOUNT WILL BE AVAILABLE WITHIN THE NEXT BILLING STATEMENT, THIS MAY CHANGE DEPENDING ON BANKS AND CREDIT PROVIDERS.
RETURN REFUND
ONCE WE RECEIVE THE ITEM/S AND THEY HAVE BEEN INSPECTED, WE WILL SEND AN EMAIL TO NOTIFY AND IF YOUR REQUEST HAS BEEN APPROVED OR REJECTED FOR REFUND. IF APPROVED, THEN YOUR REFUND WILL BE PROCESSED AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO THE ORIGINAL METHOD OF PAYMENT, WITHIN 10 WORKING DAYS.
FAULTY PRODUCT RETURNS
ALL PRODUCTS ARE QUALITY CONTROL CHECKED FOR ANY FAULTS HOWEVER IF A CUSTOMER RECEIVES AN ITEM NOT IN THE ORIGINAL STATE PLEASE CONTACT RETURNS@MOROSWIM.COM. IT IS IMPORTANT TO CONTACT MOROSWIM.COM TEAM IMMEDIATELY SO THE RETURNS PROCESS CAN BE RESOLVED QUICKLY. IT IS BEST TO DOCUMENT THE DAMAGED, DEFECT OR FAULTY PRODUCT THROUGH PHOTOGRAPHS ATTACHED TO THE EMAIL TO HELP SPEED UP THE RETURNS PROCESS.
MORO WILL REPLACE THE PRODUCT CONFIRMED TO HAVE A DEFECT OR REFUND THE PRICE OF THE PRODUCT TO THE ORIGINAL PAYMENT METHOD AT THE CUSTOMER’S REQUEST. IF THE PRODUCT HAS BEEN FOUND TO HAVE NO DEFECT, IT WILL BE SHIPPED BACK TO THE CUSTOMER AT THEIR EXPENSE.
IT DOES NOT CONSTITUTE A DEFECT, IF BEYOND THE FIRST 12 WEEKS OF RECEIVING THE ORDER, THE PRODUCT HAS BECOME OF UNACCEPTABLE QUALITY DUE TO FAIR WEAR AND TEAR, MISUSE, FAILURE TO USE IN ACCORDANCE WITH MANUFACTURERS INSTRUCTIONS, USING IT IN AN ABNORMAL WAY OR FAILURE TO TAKE REASONABLE CARE.
EXCHANGES
HOW TO EXCHANGE
TO BEGIN THE EXCHANGE PROCESS, THE CUSTOMER CAN CONTACT THE MORO CUSTOMER CARE TEAM VIA EMAIL AT RETURNS@MOROSWIM.COM STATING THE REASON WHY. PLEASE FOLLOW THE INSTRUCTIONS GIVEN BY THE CUSTOMER CARE TEAM WHILE SENDING YOUR ITEM BACK TO MORO.
EXCHANGEABLE ITEMS
WE CAN ONLY EXCHANGE AN ITEM FOR THE SAME ARTICLE (INCLUDING COLOUR/STYLE) IN A DIFFERENT SIZE. THE NEW SIZE WILL BE DISPATCHED AS SOON AS WE HAVE RECEIVED THE ARTICLE THAT IS TO BE EXCHANGED. WE CAN ONLY ACCEPT EXCHANGES FROM THE COUNTRY WHICH THE SHIPMENT WAS SENT TO. WE CANNOT OFFER EXCHANGES OR RETURNS OF MERCHANDISE THAT REQUIRE CITES DOCUMENTATION TO TRAVEL.
THE EXCHANGED ITEMS MUST BE SENT BACK IN THEIR ORIGINAL PACKAGING TOGETHER WITH ALL OF THE MATERIALS RECEIVED (BAGS, BOX, WRAPPING, TISSUE PAPER, SWING TAGS ETC) THE ITEM MUST BE UNWORN OR ALTERED AND MUST HAVE ALL RELEVANT SEALS STILL ATTACHED - SWIMWEAR MUST BE SENT BACK WITH THE HYGIENE STRIP STILL IN PLACE OR IT WILL NOT BE ACCEPTED. SWIMWEAR MUST BE TRIED ON WITH UNDERGARMENTS.
SIZE AND COLOUR EXCHANGES WILL ONLY BE ISSUED IF REQUESTED SIZES AND COLOURS ARE IN STOCK. EXCHANGES FOR DIFFERENT ITEMS ARE NOT ACCEPTED. AN ITEM CAN ONLY BE EXCHANGED ONCE.
EXCHANGE CHARGES
WE OFFER FREE GLOBAL EXCHANGES THAT WILL COVER THE COSTS OF YOUR RETURN WITHIN 14 DAYS OF RECEIPT. EXCHANGES MUST COMPLY WITH RETURNABLE CONDITIONS. PLEASE TRY ITEMS ON WITH UNDERGARMENTS.
FOR FURTHER INFORMATION PLEASE REVIEW THE TERMS AND CONDITIONS.
ANY CHANGES THAT WE MAKE TO RETURNS AND EXCHANGES IN THE FUTURE WILL BE POSTED ON THIS PAGE AND, IF APPROPRIATE NOTIFIED VIA EMAIL.
LAST UPDATED: 15.03.2024